Apple has responded to numerous complaints about the overheating of the new iPhone 15 Pro and Pro Max, explaining it by several factors, including a software bug in iOS 17. The company explained to CNET that the titanium frame and aluminum substructure of the new smartphones are not the cause of the problem, emphasizing that they dissipate heat more efficiently than the stainless steel used in previous Pro models.

Soon after the release of the iPhone 15 series, users started reporting cases of overheating of their new smartphones. Some even shared images of infrared thermometers showing that their iPhones were over 46 degrees Celsius.

Apple’s statement to CNET emphasizes that the device may heat up during the first days after setup or recovery due to increased background activity. The company has acknowledged that iOS 17 has a bug that is affecting some users and assured that it will be fixed in the next software update.

In addition, Apple noted that recent updates to some third-party apps on iOS 17, such as Instagram, Asphalt 9, and Uber, caused the A17 Pro’s CPU to overload, causing the iPhone to heat up more than usual. The company is currently working with third-party developers to fix this problem. For example, on September 27, Instagram released an updated version of its app to address this issue.

Apple also provided information on how the iPhone charges, stating that the 15 Pro and Pro Max support any USB-C compliant adapter, including USB Power Delivery. The iPhone self-regulates to limit charging to a maximum power of 27 watts. Using a 20W or higher charger may cause the smartphone to temporarily heat up.

For users experiencing iPhone 15 Pro or Pro Max overheating, Apple recommends turning on low power mode, avoiding prolonged exposure to direct sunlight or extreme heat, and disabling background updates for suspicious apps until the iOS 17 update is released.