A new issue has been found in Google Drive that causes users who use the service’s PC app to lose files, reports 9to5Google.

Google is already aware of this bug and said that they are looking for the cause of it. The company also advised not to disconnect your account from the program’s PC and not to delete or move any files in the DriveFS folder.

In addition, the company reported that the problem is related to synchronization on versions of the program from to on both Windows and MacOS.

In general, the situation is that some users have lost files for months or even years of using the service. Files or data are simply erased from the account, and this can also affect individual data in Spreadsheets.

The company has not yet provided any comments on when this issue will be resolved.