With the release of Counter-Strike 2, which completely replaced Counter-Strike: Global Offensive, Valve removed support for the game for Mac. The reason is quite simple: almost no one plays the game on Mac.
In addition to Mac support, the game will no longer be available on devices running DirectX 9 and 32-bit operating systems. Together, these systems accounted for less than 1% of active CS:GO players.
Valve offers refunds for prime status, which costs 550 UAH, for players whose systems are no longer supported. This program will be valid until January 1, 2024.
For users of 32-bit systems or DirectX 9, a refund is possible only if the prime status was purchased between the announcement of Counter-Strike 2 in March and the release in September.
To get the refund on Mac, most of the game time should be on Mac, and players should have played CS:GO between the announcement of CS2 and the release. It doesn’t matter when the prime status was purchased.