Toyota is known for its commitment to high production standards, but it suffered a setback with its first all-electric SUV, the bZ4X. Just two months after the car went on sale, the manufacturer was forced to recall it due to a problem with the wheel hub bolts loosening, which could cause them to detach while driving.
After discovering the problem, Toyota immediately urged bZ4X owners not to use the electric vehicle and to contact their local dealer for necessary repairs. Usually in such cases, the owner leaves the car at the service station and receives a replacement car. But Toyota went even further.
As noted by Electrek, the company is offering customers a few extra gifts to make up for the inconvenience, including a $5,000 credit, an extended warranty and free charging at EVgo stations until the end of 2024. However, if bZ4X owners aren’t satisfied with these options, Toyota says it’s willing to buy the electric car back for $42,000 or more.
“We know that our customers have many choices when it comes to purchasing a vehicle. We appreciate their loyalty and are supporting them through this recall,” Toyota said in a statement provided to The Verge. “However, if a customer does not want to proceed with the provided options, we will offer to repurchase their bZ4X.” Toyota adds that the buyback depends on the condition and circumstances of the owner.
So far, Toyota does not have an answer when the problem may be solved. The recall affects approximately 2,700 vehicles, but it is unclear how many were actually delivered. The Subaru Solterra electric car, which is built on the same platform, was also recalled.