Intel recently announced the extension of the warranty period by 2 years for certain models of 13th/14th generation Core desktop processors. In this way, the company is trying to reassure the owners of the respective chips and resolve the issues of users who have already experienced unstable CPU performance.
Initially, it was about increasing the warranty period for chips offered at retail (boxed versions), but there have been some adjustments. Recently, Intel has clarified the details of the changes in the warranty period and defined the exact list of processor models that fall under the “+2 years” program. Thus, the warranty extension applies to the following chips:
As you can see, the list mostly includes enthusiast versions of 13th/14th generation Intel Core processors with unlocked multipliers. However, the list also includes mass-market Core i9/i7 models with a base TDP of 65W.
The warranty period will be extended for both new chips and CPUs purchased earlier. It doesn’t matter where the processors were purchased – the program applies to users around the world. The chip delivery version (BOX/Tray/OEM) is also not important, only the assistance algorithm differs.
For owners of BOX versions of processors, the manufacturer recommends contacting Intel Customer Support directly. If you have problems with the Tray version of the CPU, you need to contact the place of sale of the chip, and if you use the OEM version as part of a ready-made PC, you need to contact the system manufacturer in case of unstable operation of the processor.
A special emphasis is placed on processor users who have previously encountered CPU problems but have had unsuccessful experiences with processor replacement. In such cases, it is recommended to contact Intel Customer Support for “further assistance and remediation”. Obviously, the replacement process will now raise fewer questions.
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