Sony has identified the causes of failures in the flagship Xperia 1 VII and offers to exchange problematic devices

Sony recently suspended sales of its flagship smartphone Xperia 1 VII after receiving numerous complaints about the device's malfunctions. Now the manufacturer says it has discovered a defect in the Xperia 1 VII that causes it to suddenly shut down and crash, NotebookCheck reports, citing the Sony Germany website.

According to Sony Germany, the problem is caused by a motherboard defect, which caused power outages in the device. The company announced a change in the production process to eliminate this defect in new batches of smartphones and assures that the new devices will not have technical problems.

Sony said the defect only affects a limited number of smartphones, but did not disclose the exact number. Despite this, the company has identified Xperia 1 VII models that need to be replaced and is launching an exchange program for owners of affected devices from July 21.

To check if a smartphone is eligible for replacement, users need to enter the device's IMEI code into a special form on Sony's website, which will detect whether the smartphone belongs to the defective batch. Owners who made a purchase through Sony's online store can contact the manufacturer via a contact form to arrange a replacement.

By the way, Sony recently announced a gradual reduction in its presence in the European smartphone market. The reason, according to the company, was the low profitability of the Xperia business in a number of European countries.