Google’s Pixel Watch received mixed reviews after its launch last year, but it managed to win over its audience of users who want a device with pure Wear OS. Unfortunately, same as the first Pixel smartphones, Google’s watch seems to have a design problem, reports Android Police.
Over the past few months (2, 3, 4) various reports from Pixel Watch users who suddenly lost the back panel with sensors appeared on Reddit. Although this problem is not that widespread, it is not so insignificant that it can be ignored. Most users have reported that the back panel of their Pixel Watch fell off when they removed the device from the charging stand, indicating a problem with the adhesive that holds the back of the watch to the main body.
Thanks to my excessive sweating (I believe) the glue on the back of my pixel watch dissolved and the back has popped off. pic.twitter.com/ltUQauXC4I
— SuperSanusi (@supersanusi) May 30, 2023
For most users, contacting Google support was successful, and the company sent them a replacement. Nevertheless, some users were forced to insist when the support team demanded $300 for considering a warranty claim or refused to replace the device at all.
This is not the first time that Google devices have experienced unexpected hardware or build quality issues. The Pixel 7 received complaints about the rear camera glass spontaneously breaking for no apparent reason. In addition, the 2021 Pixel 6 series has faced criticism for accidentally cracking the screen.
Google has already acknowledged the problem and said it is working to fix it.
“We’re aware of a very small number of Google Pixel Watch users having an issue with the glass on the back of the watch. We’re working to identify its cause and rectify the situation as quickly as possible,” the company said in the statement received by ArsTechnica.
However, it is still difficult to say whether Google will be able to solve this problem at all. After all, when iFixit disassembled the Pixel Watch, they noted, that instead of glue, a new “liquid sealant” was used for the back of the watch, which they had never seen before. The iFixit report states: “The rear glass appears to be held in place by a kind of liquid gasket that seals tightly, but comes open clean. It also peels off the glass with virtually no residue.” It seems that in a certain usage scenario, this new adhesive comes off too easily.